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Help Center

  • What makes Provincial Mills unique compared to other stationery and pen shops?
    Provincial Mills was started in 2013, stemming from a hobby and growing into a business right in our backyard. We have spent the last 10 years expanding our craft and are proud to provide a wide range of high-quality, handcrafted stationery and pens to our customers. What sets us apart is our dedication to excellent customer service, ensuring that our customers are not only satisfied but delighted with their purchases. When you shop with Provincial Mills, you're not just buying a product – you're supporting a small business that values craftsmanship, attention to detail, and customer satisfaction above all else. For more information about us, visit our About Us page.
  • What factors should I consider when selecting the perfect pen at Provincial Mills?
    At Provincial Mills, we understand that selecting the perfect pen can be a daunting task. To help you make the right choice, we suggest considering the following: what type of writing will you be doing? Do you prefer a specific type of ink? What type of grip do you prefer? Once you have answered these questions, we have a wide selection of pens to suit your needs. We have pens for everyday use, professional use, and special occasions. If you need more help selecting the right pen for your needs, please contact our customer service team and they will be happy to assist you.
  • I am new to fountain pens, what should I know?
    Welcome to the world of fountain pens! At Provincial Mills, we understand the excitement and curiosity surrounding these timeless writing instruments. Here are a few things you should know as you begin your fountain pen journey: 1. Quality Ink: Fountain pens require liquid ink, which provides a unique writing experience. It's essential to use high-quality, fountain pen-friendly ink to prevent clogging and ensure smooth writing. 2. Proper Maintenance: Fountain pens are designed to last a lifetime with proper care. Regular cleaning and maintenance, such as flushing the pen with water and using a pen rest, can prolong its lifespan and performance. 3. Nib Varieties: Fountain pen nibs come in various sizes and materials, each offering a different writing experience. From fine to broad nibs, as well as flexible or italic options, it's important to explore and find the nib that best suits your writing style. 4. Paper Selection: Fountain pens perform best on smooth, high-quality paper. Look for papers labeled as "fountain pen friendly" to avoid feathering and bleeding, and to showcase the pen's full potential. 5. Experimentation: As you delve into the world of fountain pens, don't be afraid to experiment with different pens, inks, and paper combinations. Each component plays a role in creating a personalized writing experience. We are dedicated to assisting you on your fountain pen journey, offering a curated selection of pens, inks, and paper, as well as expert guidance to help you find the perfect combination for your writing needs. Feel free to reach out to our knowledgeable staff for personalized recommendations and tips. Welcome to the fountain pen community!
  • Is there special paper to use with fountain pens?
    Yes, at Provincial Mills, we understand the importance of using the right paper with fountain pens. Our paper selection includes premium quality options that are specifically designed to complement the smooth flow of fountain pen ink. These papers are thicker and more absorbent, preventing ink bleed-through and feathering, which can affect the overall writing experience and the appearance of the written words. Additionally, our paper options come in various textures and finishes, allowing fountain pen enthusiasts to find the perfect match for their writing style. Visit our store to explore our range of fountain pen-friendly paper and see how the right paper can enhance your writing experience.
  • How do I clean a Provincial Mills fountain pen?
    Cleaning a Provincial Mills fountain pen can seem complicated at first, but with practice, it will become second nature. Here are the steps to effectively clean your pen: 1. Disassemble your pen by unscrewing the barrel from the grip section and removing the ink cartridge or converter. 2. Fill a cup with lukewarm water and soak the nib and grip section for a few hours to loosen any dried ink. 3. After soaking, rinse the nib and grip section under running water, gently using a bulb syringe to flush out any remaining ink. 4. If necessary, use a mild pen flush solution to clean the interior components of the nib and grip section. 5. Once all parts are clean, carefully dry them with a soft, lint-free cloth before reassembling the pen. For a visual demonstration on how to clean your Provincial Mills fountain pen, watch the video below or visit us at a pen show! Remember, regular maintenance and cleaning is essential to prolong the life of your fountain pen and ensure consistently smooth writing performance.
  • How can I properly use a Bortoletti Wax Lamp purchased from Provincial Mills?
    The Bortoletti Wax Lamp, available at Provincial Mills, is a unique and exquisite tool for adding a touch of elegance to your personal correspondence. Handcrafted in Italy, this wax lamp is a beautifully designed glass and metal, making it not only a functional tool but a stunning piece of art. The Bortoletti Wax Lamp is also compatible with a variety of wax and seal designs available at our shop, allowing you to personalize your correspondence with intricate and elegant wax seals. Whether used for wedding invitations, business stationary, or personal letters, the Bortoletti Wax Lamp from Provincial Mills adds a touch of sophistication and old-world charm to any piece of stationery. Watch a tutorial here!
  • How does Provincial Mills ensure the quality of its fountain pen nibs before shipping?
    A: At Provincial Mills, we take the quality of our fountain pen nibs very seriously. As a part of our quality assurance process, we meticulously check every fountain pen nib prior to shipping. This involves a thorough examination to ensure the smoothness of the nib, the consistent flow of ink, and the overall writing performance. We also inspect for any defects or imperfections to guarantee that you receive a high-quality writing instrument. Additionally, we have created a step-by-step video that showcases the process of checking the fountain pen nibs, so you can see the attention to detail that goes into each nib that we ship. We are committed to providing our customers with the best writing experience, and our careful inspection process is just one way we demonstrate that commitment.
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