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Shipping & Returns

Shipping Policy

Most of our items are shipped via USPS Ground advantage, although we offer upgraded shipping options, including expedited packaging and priority shipping.  If you require a signature confirmation, please contact us prior to placing your order, so we can add $2.45 to your order total. 


The USPS offers the following timelines as a guide (not guaranteed) for package delivery within the United States:
USPS Ground Advantage:  2-5 day
Priority mail:  1-3 days

 

Typically, we ship items next business day.  Occasionally, shipping may be delayed due to one of the following circumstances:

- Holiday Rush: Orders may be delayed by a day to two before shipping.  Please keep in mind, during the holiday season, USPS often runs into delays as well.

- Pen Shows: We attend pen shows a few times a year to promote our products. During this time, orders may be delayed up to five days before shipping. Follow us on Facebook to find out where we will be and when!

-Family Vacation: As a small family run business, we put family first. In the event that we go on vacation, we will do our best to disable your ability to order while we are gone, however, if an order does make it through, it may be delayed. If that doesn't work for you, feel free to cancel your order or contact us!


Once the package is shipped you will be notified and furnished with a tracking number.   We seldom have problems with lost packages, but if your package is lost, please contact us as soon as possible so we can assist with solving the problem.


If you have any questions, please send an email to provincialmills@outlook.com.  


***Please double check your shipping address to ensure it is correct.  We are not responsible for items shipped to a wrong address. Please ensure there is a safe and secure area for the package to be delivered.  Once USPS indicates the package was delivered, we can no longer assist with any type of loss.  If a package is returned, due to unforeseen circumstances, we will refund the purchase price of the item (minus shipping), and the item will go back into inventory, where you may choose to purchase it again.

Return Policy

I gladly accept returns and exchanges

We stand behind the craftsmanship of our products 100%.  If you are not happy with your purchase, please contact us within 21 days and return the undamaged product within 30 days and we will refund the purchase price minus a 10% restocking fee (max restocking fee of $17.50). Returned items must be in the same condition as they were when shipped (no scratches, wear and tear, broken pieces etc.).

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Fountain pens that have been used.

    • Due to the nibs and ink used in fountain pens, the fountain pens must be unused if returned.

  • Inks that have been opened​​

  • Custom or personalized orders

  • Items on sale

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