My order has missing or damaged items. What do I do?

We are sincerely sorry if your order arrives with any issues. In such cases, please take clear, detailed photos of any missing or damaged items along with the packaging. Then, promptly email us at provincialmills@outlook.com. While we are not responsible for any mishandling occurring during postal transit, we are committed to providing exceptional customer service and will work quickly with you to resolve the matter—be it through a replacement, refund, or other remedy.