Thank you for choosing Provincial Mills. We offer quality handcrafted pens, jewelry, and office accessories that are crafted in the United States. We value our customers and their feedback. If you have questions, comments or suggestions please email us at email@example.com.
We accept credit cards, Etsy gift cards, and Paypal. Customers within the state of Colorado will be charged 5.4% sales tax.
We offer free First Class shipping through the USPS on certain items. We do ship certain items or offer shipping upgrades for Priority Mail through the USPS. We also utilize Parcel select Ground through the USPS for packages that are too large for First Class. We can also add Signature confirmation to packages. If you would like Signature Confirmation please let us know and we will add the charge ($2.45) to your order.
The USPS offers the following time lines as a guide (not guaranteed) for package delivery within the United States:
First Class Mail: 2-5 day
Parcel select Ground: 2-9 days
Priority mail: 1-3 days
We ship items next business day under most circumstances, but there are times when we are unable to ship orders the following day. If there will be a delay in shipment due to our shop being closed or we are away at a show, we will have a message posted on our "Shop Announcement" section of our home page (near the top of the page). During busy holiday seasons there are times when we are unable to ship next day.
Once the package is shipped you will be notified and furnished with a tracking number. We have seldom had any problems with lost packages shipped through the USPS. With that said, if your package is lost, please contact us as soon as possible so we can assist with solving the problem.
***International Shipping*** Provincial Mills will purchase insurance on packages sent through the USPS. Once the package leaves the custody of the USPS we can no longer cover damaged or lost packages.
If you have any questions, please message us.
Just contact me within: 21 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We stand behind the craftsmanship of our products 100%. If you are not happy with your purchase, please contact us within 21 days and return the undamaged product within 30 days and we will refund the purchase price minus a 10% restocking fee (max restocking fee of $17.50). Returned items must be in the same condition as they were when shipped (no scratches, wear and tear, broken pieces ect.). Due to the nibs and ink used in fountain pens, the fountain pens must be unused if returned. Return shipping is paid for by the customer and will not be refunded.
***Special / custom order items and sale items are not eligible for return***
***Special orders shipped outside of the United States are not eligible for return***
We specialize in custom orders. If you do not see exactly what you are looking for, let us know. We can craft just about anything and are willing to take the extra step to make your experience a positive one. We utilize another local small business for engraving. If you would like an item engraved let us know (we are able to engrave most pens we make). If you have questions or requests please message us.
This privacy notice discloses the privacy practices for www.provincialmills.com. This privacy notice applies solely to information collected by this website.
Information Collection, Use, and Sharing
Provincial Mills and Etsy are the owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Provincial Mills does not send out emails, newsletters, sale bulletins, or any other electronic correspondence. We rely on customers favoriting our shop or liking us on Facebook to send messages regarding upcoming events. We do occasionally mail out thank you cards and product catalogs.
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