Thank you for choosing Provincial Mills. We offer quality handcrafted pens, jewelry, and office accessories that are crafted in the United States. We value our customers and their feedback. If you have questions, comments or suggestions please email us at firstname.lastname@example.org.
We accept credit cards, Etsy gift cards, and Paypal. Customers within the state of Colorado will be charged 5.4% sales tax. Customers within the City of Canon City will be charged 8.4% sales tax.
We offer free First Class shipping through the USPS on certain items. Items shipped First Class do not come with any insurance. If insurance is desired on a package, please message us so we can add the cost. We do ship certain items or offer shipping upgrades for Priority Mail through the USPS. Packages shipped via Priority mail do come with $100 of insurance, but if additional insurance is requested please message us. We also utilize Parcel select Ground through the USPS for packages that are too large for First Class. Parcel select Ground does not come with insurance so if insurance is desired, please message us. We can also add Signature Confirmation to packages. If you would like Signature Confirmation please let us know and we will add the charge ($2.45) to your order.
The USPS offers the following time lines as a guide (not guaranteed) for package delivery within the United States:
First Class Mail: 2-5 days
Parcel select Ground: 2-9 days
Priority mail: 1-3 days
We ship items next business day under most circumstances, but there are times when we are unable to ship orders the following day. If there will be a delay in shipment due to our shop being closed or we are away at a show, we will have a message posted on our "Shop Announcement" section of our home page (near the top of the page). During busy holiday seasons there are times when we are unable to ship next day.
Once the package is shipped you will be notified and furnished with a tracking number. We cannot be responsible for packages that are lost or damaged by the USPS. If an incident does occur, please contact us and we will assist you with mitigating the loss.
If you have any questions regarding shipping please message us.
Just contact me within: 21 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We stand behind the craftsmanship of our products 100%. If you are not happy with your purchase, please contact us within 21 days and return the undamaged product within 30 days and we will refund the purchase price minus shipping costs. Returned items must be in the same condition as they were when shipped (no scratches, wear and tear, broken pieces ect.). Due to the nibs and ink used in fountain pens, the fountain pens must be unused if returned.
***Special / custom order items and sale items are not eligible for return***
We specialize in custom orders. If you do not see exactly what you are looking for, let us know. We can craft just about anything and are willing to take the extra step to make your experience a positive one. We utilize another local small business for engraving. If you would like an item engraved let us know (we are able to engrave most pens we make). If you have questions or requests please message us.
This privacy notice discloses the privacy practices for www.provincialmills.com. This privacy notice applies solely to information collected by this website.
Information Collection, Use, and Sharing
Provincial Mills and Etsy are the owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Provincial Mills does not send out emails, newsletters, sale bulletins, or any other electronic correspondence. We rely on customers favoriting our shop or liking us on Facebook to send messages regarding upcoming events. We do occasionally mail out thank you cards and product catalogs.
Access and Conrol Over Information and Security